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How to return your online order?

Return Online Orders by An Post or Drop2Shop

We recommend that you send your order back to us using either An Post Click & Post or Drop2Shop . Both of these services will need to be organised online before taking your return to your chosen drop off location. 

All returns are your responsibility until they reach us, so please ensure that they are securely placed inside their original box inside a bag/parcel. Please also ensure that you include your returns form with order number on it.  Please note, if you go directly into the Post Office without paying for the Click & Post return online first you will be charged by weight. We are not in a position to offer compensation for extra postage cost incurred to those who do not follow the below returns procedures. Please contact us on info@shoeshop.ie if you need some help organising your return. The return Address is : Online Returns Cordners Shoes, 8/9 Grattan St Sligo. F91WF77

An Post Click&Post

You can purchase a returns label on An Post.com/returns  With this option you can choose to have your item collected By An Post or drop it to you nearest post office. This service costs €4.95 if you drop off at a post office or €6.00 if you chose to have it collected by the postman.  This service must be organised and paid for online before you take your return to the post office to avail of this price. 

Here is a step-by-step guide for you:

  1. Click on this link Click&Post to be redirected to Click & Post.
  2. Select Shoeshop.ie (Cordners) as the retailer followed by the reason for your return and your order number.
  3. You can choose if you wish to drop your parcel off at your local An Post office or if you would like them to collect it from you. Whichever suits you best!
  4. Please enter your details and click the box if you agree to An Post’s terms and conditions.
  5. Click “Confirm Drop Off/Collection” to be directed to a secure payment page where you can enter your payment details.

Once you have filled out the necessary information online, you will be provided with a label you can print at home yourself & you will aslo receive an email from An Post with a unique barcode. You can then take this to your nearest post office who can scan this for you and print the label for you.

If you have booked a return for collection, you don’t have to print the label as An Post’s driver will supply it.

*Please note:  This service is only available in the Republic of Ireland.

Drop2Shop                        

  1. Click on this link to be redirected to DroptoShop
  2. Follow the instructions on the Drop2shop website & drop to your chosen location. 
  3. Please obtain a receipt from your drop off location as your proof of postage. 
  4. You will receive a return email from us as soon as we receive your parcel, this will be within 14 days of you dropping your return off.
  5. There will be a charge of €2.50 for this service which will be deducted from your refund.
  6. Please visit https://coll8.drop2shop.ie/home for more detail.

*Please note: This service is only available in the Republic of Ireland. If using drop2shop please note returns can take up to 10 working days to be returned to us. 

Northern Ireland Customers

Please email us at sales@shoeshop.ie or call us on +353(0)71 914 4872 and we will organise to have your parcel collected by DPD on a day that suits you.

There will be a charge of €5.50 for this service which will be deducted from your refund amount.

Free Returns in All Cordners Stores

Retuns can be made free of charge in any of our stores. Simply drop your package back to us with the original box and receipt and we will process a refund or exchange for you. Please note refunds will only be offered on online returns returned within 14 days of the delivery of your parcel. 

  •   Cordners Sligo
  •   Cordners Navan
  •   Cordners Mullingar
  •   Strollers Sligo
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